Our general terms and conditions are in English - let us know if you need any help.
These general terms and conditions apply to all offers, orders, and agreements with DIS. By placing an order, requesting a quote, or entering into any agreement with DIS, you accept these terms and conditions in full. Please read them carefully.
Last updated: January 2026
On this page
1. Definitions and scope
1.1. In these General Terms and Conditions: "DIS" means the user of these general terms and conditions. The user of these general terms and conditions can be: DIS&Co. CATERING B.V., registered with the Dutch Chamber of Commerce under number 96285141; and/or DIS Daily Catering B.V., registered with the Dutch Chamber of Commerce under number 77103920; and/or DIS B.V., registered with the Dutch Chamber of Commerce under number 61657557. "Client" means any person or organization entering into an agreement with DIS. "Services" means services provided by DIS. "Order" means any catering request submitted via the Platform or email. "Platform" means DIS’ online ordering environment (on eatdis.nl). "Delivery" means physical handover of catering items at the agreed location, which may be executed by DIS or by a third party. "Business Day" means Monday through Friday, 09:00-17:00h, excluding public holidays in The Netherlands. "Reusable Items" means containers and other items provided by DIS that can be reused, provided that the product is handled with due care.
1.2. These terms and conditions apply to all services provided by DIS and its subsidiaries.
1.3. Client may not assign or transfer any rights or obligations under this agreement without DIS’ prior written consent.
1.4. DIS may assign its rights and obligations to any affiliated company or successor in business.
1.5. These general terms and conditions apply to all offers, orders, and agreements with DIS.
1.6. By placing an Order, requesting a quote, or entering into any agreement with DIS, the Client automatically accepts these terms and conditions in full.
1.7. DIS explicitly rejects the applicability of any terms and conditions used by the Client.
1.8. Deviations from these terms and conditions are only valid if explicitly agreed upon in writing by DIS.
2. Service provision
2.1. DIS provides catering services with delivery. Additional services such as on-site staffing may be arranged separately.
2.3. DIS reserves the right to: modify service delivery methods; substitute products of equal or greater value; adjust operational procedures; and adapt packaging or presentation methods. Such modifications may be made without prior notice when necessary for operational efficiency or quality maintenance.
3. Ordering process
3.1. Orders. Orders are placed through DIS’s online Platform or via email to e-mail, at least two business days before delivery, before 15:00. Orders are valid and binding for DIS only after written confirmation from DIS, or confirmed on the Platform. After placing an Order, the Order becomes final and binding for the Client.
3.2. Offers. All offers issued by DIS are non-binding and may be modified by DIS at any time. DIS may revoke any offer until it has received the other party’s acceptance in writing.
3.3. Order modifications. Order reductions and/or cancellations are limited as follows: less than 7 days before delivery: no reduction; up to seven days before delivery: up to 50% reduction; up to 21 days before delivery: up to 75% reduction; more than 21 days before delivery: no limitation on reductions. Any requested modifications and/or cancellations must be submitted in writing to e-mail. DIS reserves the right to approve or deny any modification requests at its sole discretion.
3.4. DIS reserves the right to cancel any Order or terminate services in case of force majeure or a for DIS compelling reason at its sole discretion. Client can derive no right to compensation whatsoever from this.
4. Delivery terms
4.1. Delivery Requirements. A minimum 30-minute delivery window applies, and a designated delivery location must be specified. Specific delivery instructions must be submitted three business days in advance, including: an on-site contact person with direct phone number; a back-up contact person with direct phone number; both contacts must be available during the delivery window; confirmation of building access and delivery point location; and any special building access requirements or restrictions. The contact person is responsible for the proper handling of both delivery and pickup. If the delivery or pickup cannot be made under any circumstances, a penalty fee of the original delivery fee plus €30 will be charged. This penalty may be waived or reduced at DIS’ sole discretion.
4.2. Risk Transfer. Risk and liability transfer to Client upon Delivery. Client must inspect all goods at Delivery and must report any discrepancies in detail in writing via email on the Delivery day. This is a lapse period, with forfeiture of rights with respect to all discrepancies that were not reported by the deadline and manner described.
5. Reusable Items system
5.1. Usage Terms. All Reusable Items remain DIS property, at €5.50 deposit per item. All Reusable Items must be returned within 14 days of Delivery. All Reusable Items must be returned "wiped clean" without food remnants. All Reusable Items must be stacked in designated crates, not exceeding the height of the crate, and ready for pickup in one designated spot before arrival of the courier. If these conditions are not met, DIS has the right to withhold the deposit as compensation.
5.2. Return Conditions. The deposit for items damaged through misuse, returned with food remnants or returned incomplete will not be refunded. Reusable items are counted and invoiced on a weekly basis.
6. Quality, safety and allergens
6.1. DIS maintains HACCP compliance and follows all applicable food safety regulations.
6.2. Allergen Management. DIS can accommodate dietary requirements related to the 14 allergens as defined in EU Regulation 1169/2011. Client must explicitly communicate any dietary requirements in writing with the placement of an Order. DIS will make reasonable efforts to accommodate these requirements.
6.3. Allergen Liability Disclaimer. Despite preventive measures, all products are prepared in a professional kitchen where all allergens are present. Cross-contamination of allergens cannot be completely prevented. All allergen-specific requests are fulfilled at the Client’s own risk; despite precautionary measures DIS will not be liable for allergic reactions or related health issues.
6.4. Food Poisoning Disclaimer. All goods delivered by DIS are deemed to meet the applicable legal and quality requirements at the time of Delivery. The Client is responsible for ensuring appropriate storage and handling of the goods from the moment of Delivery. If the Client believes that the delivered goods were spoiled or otherwise unfit for consumption at the time of Delivery, the burden of proof lies entirely with the Client. The Client must demonstrate with clear and verifiable evidence that DIS has not followed hygienic practices such as the HACCP and all other applicable food safety regulations. Claims related to food poisoning will only be considered if the Client can prove that the goods were stored and handled after Delivery under conditions that fully comply with the HACCP and all other applicable food safety regulations. Any complaints regarding the condition of the goods must be reported to DIS in writing immediately upon discovery and no later than 14 days after Delivery, accompanied by evidence and supporting documentation, including but not limited to: the suspected good(s) causing food poisoning; the amount of people that suspect food poisoning; the day on which the suspected good(s) have been used; the date on which they reported the first symptoms; a periodical report with 3-hour intervals of the temperature of the environment in which the suspected good(s) have been stored from Delivery until the day of use; and the amount of time the suspected good(s) have been left out of the refrigerator (i.e. during lunch service). Failure to do so voids any right to claim.
7. Payment and pricing
7.1. Payment Terms. Weekly invoicing based on actual deliveries, with a 14-day payment term from the date of invoice. Down-payment is also an option in case our standard 14-day payment term cannot be accepted; this payment needs to be received at least 10 workdays before the event / week commences. A 50% down-payment is mandatory for orders above €5,000 (per event / week). Full pre-payment may be required by DIS. Late payment will result in administration fees of €40 and may lead to service suspension.
7.2. Price Adjustments. Annual adjustments are minimally based on the CBS Services Price Index, at DIS’ discretion. 30 days written notice applies for price changes.
8. Liability and insurance
Claims must be reported in writing within one month of the incident, via e-mail. Client must provide documented evidence of claimed damages. This is a lapse period, with forfeiture of rights with respect to all claims that were not reported by the deadline and manner described.
Any liability of DIS directly or indirectly related to the performance of the engagement is limited to the maximum of the amount paid out under DIS’ professional liability insurance in the matter concerned, plus the amount of the excess under the applicable policy conditions in the matter concerned. Additional information regarding the content of the policy conditions will be provided upon request.
Any claim for damages lapses one year after the day on which Client has become aware of the damage and of the liability of DIS for the damage. This time limit does not prevent an earlier lapse of the right to damages in the event of breach of the general obligation to make a complaint under Section 89 of Book 6 of the Dutch Civil Code or otherwise.
DIS will exercise due care when engaging third parties. If, for the performance of an engagement, DIS engages a (legal) person that is not associated with it, DIS is not liable to Client for any errors made by this person. If such a person engaged by DIS wishes to limit its liability, DIS has the right to accept that limitation of liability also on behalf of Client.
If DIS is liable for any injury to persons or damage to property, such liability is limited to the amount that is paid out under DIS’ professional liability insurance policy in the matter concerned, plus the applicable excess.
Client shall only be entitled to hold DIS liable up to the limited amounts referred to above. Any claim for compensation against employees, directors and indirect directors, under whatever legal basis, is excluded.
If, for any reason whatsoever, no payment takes place under the insurance policies referred to above, the liability of DIS for any direct loss or damage is limited to the fee charged and paid in the matter concerned, however with a maximum of €10,000. Liability for indirect loss or damage (including consequential loss or damage) is excluded, irrespective of the circumstances. In the event that DIS is liable for direct loss or damage, the creditor’s right of recourse is limited to the balance available in DIS’ general office bank account at the time at which the liability arises. This stipulation is an exception to the general rule of Section 276 of Book 3 of the Dutch Civil Code, under which the debtor guarantees the debts of its creditor to the full extent of its property.
Without prejudice to the provisions of article 2, these general terms and conditions apply not only to DIS, but also to any natural and legal persons that are directly or indirectly associated with DIS, and are in any way involved in the services provided by or on behalf of DIS. Client indemnifies DIS and all the other persons referred to in the previous sentence against all third party claims, including reasonable costs of legal assistance, in any way connected with or arising from the work performed for Client, except for gross negligence or wilful misconduct on the part of DIS.
9. Privacy and data protection
9.1. DIS processes personal data in accordance with the General Data Protection Regulation (GDPR) and applicable privacy legislation. For more information regarding the processing of personal data, see eatdis.nl/privacy-statement.
10. Intellectual property
10.1. All intellectual property rights relating to DIS’ Services remain DIS property.
10.2. All intellectual property rights in the DIS website - including its source code, design, text, photography, pricing tools and underlying calculation logic - are owned by DIS or its licensors and are protected by copyright and other intellectual property laws.
10.3. Except for normal personal use of the website, it is not permitted to copy, scrape, reproduce, reverse-engineer, republish or otherwise reuse (any part of) the website, its code or its content - whether manually or by automated means, including bots, crawlers or AI-assisted tools - without prior written consent from DIS.
10.4. DIS reserves all rights and remedies in respect of any unauthorised use, including takedown requests and claims for damages.
11. Applicable law
11.1. These terms and conditions are governed by Dutch law.
11.2. Disputes will exclusively be submitted to the competent court in Amsterdam.
12. Severability
12.1. If any provision of these terms and conditions is found to be invalid or unenforceable: the provision shall be severed from the remaining terms; all other provisions remain in full force and effect; and the invalid provision shall be replaced by a valid provision that most closely matches the intent of the original.
